eProseed_TopCasus

eProseed TopCase

eProseed TopCase for Municipalities in short

The workload for municipalities has increased because of additional tasks that are moved from the central government to the local government, increasing demands for auditability and traceability, and increase of rules and regulations.  On top of that, there is an increasing demand for collaboration and integration with organizations outside of the municipality and with her citizens in order to increase quality of service. The current IT systems often are not fit for these demands resulting in a huge amount of disconnected applications scattered across the municipalities.

eProseed TopCase for Municipalities in detail

Of course, technological enablement of municipality activities is a non-trivial undertaking; systems should be secure because municipalities handle privacy-sensitive data, the system should be fit for use for both the civil servants, the employees of related organizations and for the citizens, IT should take into account mobile, IoT and Big data and be flexible to fit the needs of the individual municipalities.  Using the full-stack of Oracle Fusion Middleware (FMW) and Database (DB) products eProseed has created a comprehensive and highly customizable solution for municipalities: TopCase.

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Increased customer service with less cost, time and effort!

This solution incorporates data integration, data warehouse, service oriented architecture (SOA), business process management (BPM) and adaptive case management (ACM), enterprise portal, content management and dynamic business intelligence products, all in a highly secured framework. The platform automates all the routine work, raises risk alerts, and helps human knowledge workers i.e. civil servants, their partners and citizens to focus on more complex activities and the desired result. The knowledge worker is in control of handling the cases, supported by the system that can suggest actions and automates routine activities. 

Shared Service

TopCase helps shape your shared service center on both the process level and the system integration level. By leveraging the integration component and Service Oriented Architecture the shared service center can gradually consolidate applications, without impacting the users. By leveraging the activity support and Adaptive Case Management TopCase helps shared service centers to align their way of working gradually by adding business rules over time based on experience and process analysis.

Audit trails and reports

TopCase logs all activities of users and provides an audit trail, a timeline and Business activity monitoring reports to make sure the quality of service levels are met and that the users comply with rules and regulations

Fully Digital and Real-Time Platform

TopCase mobile-enabled portal fully digitizes complex activities involved in execution of activities that are associated with specific domains for municipalities

Standards based

TopCase adheres to international and local standards and offers out of the box integration with major systems that municipalities use for specific activities

High-Level Comprehensive Security

TopCase security features are policy-driven and fully support identity governance, the 4-eyes principle, access control, external directory services and mobile security; it also provides ‘smart card’ integration.

Easily Customizable Platform

TopCase solution architecture is highly modular and facilitates rule and configuration driven customization of its functionality.

Modules

TopCase consists of modules that are comprised of case templates, process templates, integration templates and screens. These templates have been specifically designed for municipalities and all use the same generic platform.

The following modules are available:

  1. Social services to support citizens with income, care and work
  2. Public domain to keep the public domain safe, clean and working properly. In the future planning and maintenance is going to be added
  3. Public safety and supervision to monitor and enforce the law and regulations
  4. Public services including permits, grants and products
  5. Council to support the decision making process in municipalities
  6. Generic to support general activities like objections and appeals, complaints, procurement etc.
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