Managing the Customer Experience

Conventional business strategies are being challenged by emerging companies, designed solely as digital businesses. These agile companies have created new markets by solving familiar pain points and are destabilizing industry giants, driving a wedge between those businesses and their customers. At the same time, customers have become more demanding and set new service standards, much different from those of 20 years ago. On the occasion of eProseed TechForum, Tanguy Petre, CEO of iMendos, showed the participants how to improve business results through effective Customer Experience Management.

Oracle 18c AHF, a Problem and Solution Space

To develop effective responses to the new challenges posed by the interplay of digitalization and globalization, modern enterprises must be able to rely on always-on database systems. During their intervention at eProseed’s TechForum, Marco Gralike and Jaffar Syed Hussain, Oracle ACE Directors, explained to the audience that the Oracle Autonomous Health Framework was one efficient way to address these challenges.

Oracle IDCS: A Hybrid Identity Cloud Platform at Work

Oracle’s Access Management platform provides innovative services that complement traditional access management capabilities. In particular, it can be easily integrated with the Oracle Identity Cloud Service to support hybrid access management capabilities that can help customers seamlessly protect on-premise and cloud applications and workloads. This is what Ronald van Luttikhuizen, Oracle ACE Director & eProseed Partner and Fabien Henriet, Technical Director at eProseed, showed the participants to the first edition of eProceed’s TechForum.